Frequently Asked Questions

Getting started is easy. Just head to our contact page and submit the form. Tell us about your business and we'll reach out to schedule a consultation. No commitment required.

1. We review your website inquiry. 2. We discuss your business and website needs. 3. We confirm the proposed scope. 4. We agree on the next steps.

Helpful to have ready: your current website, if any; the services you offer; your logo and any photos; and the areas you serve. Completed intake means we have received the required business details, assets and account access needed for your agreed scope.

Website Launch includes placement of your supplied photos and an animated logo reveal. If you don't have photos or a logo you're happy with yet, tell us during your consultation and we'll walk you through your options. Any work outside the agreed scope is quoted separately before work begins.

No. We are based in Bowling Green, Kentucky, and work with local businesses in Bowling Green and nearby communities, and with businesses anywhere in the United States remotely.

You'll receive your first website draft in 48 business hours, after completed intake and receipt of required materials, and your Website Launch includes 3 revision rounds. Full project completion is 10 business days from completed intake, subject to project scope and client responses within 24 hours. Delayed feedback or scope changes may extend the timeline.

You'll receive your first website draft in 48 business hours, after completed intake and receipt of required materials, and full project completion is 10 business days from completed intake. If you have a specific deadline, tell us when you reach out. We don't currently offer rush delivery.

A custom multi-page website, mobile-friendly design, copy based on your real business details and approved by you, an animated logo reveal, placement of your supplied photos, tested inbox forms, click-to-call, a FAQ chatbot and social links. The build also includes on-page SEO, local SEO, technical SEO and schema markup, AEO, search indexing setup, GEO, Privacy Policy, Terms, an Accessibility Statement, accessibility-focused design and pre-launch checks against WCAG 2.2 AA, domain connection without disrupting your email, SSL, pre-launch QA and a performance check.

No. Website Launch is a one-time $2,500 build and launch fee. The $2,500 Website Launch fee is paid in full before work begins. After launch, choose Hosting or the Care Plan. The Care Plan includes hosting; you do not pay for both plans.

The $2,500 Website Launch fee is paid in full before work begins. Hosting and Care Plan fees are billed on a recurring basis after your website launches.

Up to 15 total pages, including required legal pages. Your page list and project scope are agreed before the build begins.

Additional pages or work outside the agreed scope are quoted separately before work begins.

Paid-ad management, monthly SEO services, social media management, blog content, backlink building and citation-building services are not included. Add-on services are not currently offered on this page.

E-commerce is not included in the standard Website Launch. Any online-store request requires a separate scope and quote before work begins.

Website Launch is $2,500 one-time, and after launch you choose Hosting ($19.99/month) or the Care Plan ($49.99/month), not both. Registering your domain is included; the cost of the domain itself is passed along to you. Some services connected to your website, such as your domain or email, may be provided by third parties under their own terms. We'll point out any third-party costs for your project before work begins.

Refund Policy: Due to the custom, labor-intensive nature of website design and development, the Website Launch fee is generally non-refundable once work has commenced. If work has not yet begun, a refund may be issued at our discretion. Hosting and Care Plan fees are non-refundable for the billing period in which cancellation occurs but will not renew after cancellation.

Hosting is $19.99 per month, or $200 billed annually.

The Care Plan includes website hosting plus up to 3 updates to existing website content per month. It costs $49.99 per month, or $500 billed annually.

Updates include text edits, photo swaps, price or hours updates, or adding a team member or FAQ within an existing section. New pages, new sections or features, redesigns, new forms or integrations, and content writing beyond updates to existing content are quoted separately before work begins.

Updates are completed within 3–5 business days, published and checked on your live site. Unused updates do not roll over.

Hosting or Care Plan services may be cancelled at any time. Cancellation will stop future billing cycles but will not result in a refund for the current billing period.

After launch, your website is hosted with us on Hosting or the Care Plan. If you'd rather host it yourself or with another provider, you can request your website's code. A one-time $50 transfer fee applies, and forms and chat will need to be reconnected on your new host.

You own your website. Taking your website elsewhere? You can request your website's code when you leave DGS or move to another provider. A one-time $50 transfer fee applies. We'll also send your contact list for free. Forms and chat will need to be reconnected on your new host. Hosted forms, workflows, chatbot, newsletter and CRM services do not transfer with the site code.

You own your website. When you request your code, we'll send your website's code. A one-time $50 transfer fee applies, and we'll also send your contact list for free. Hosted forms, workflows, chatbot, newsletter and CRM services do not transfer with the site code, so forms and chat will need to be reconnected on your new host.

The client retains ownership of all data and content provided to us, and we connect your domain without disrupting your email. Accounts set up for your website, such as Google Search Console, are managed by us while you're on Hosting or the Care Plan, and transferred to you on request.

3 consolidated revision rounds within the agreed project scope. A revision round is one consolidated set of feedback on the current website draft.

Your Website Launch includes 3 consolidated revision rounds within the agreed project scope. A revision round is one consolidated set of feedback on the current website draft. If you need more, we'll quote them before any work begins.

Your website is custom-built, so updates are handled by our team. The Care Plan includes up to 3 updates to existing website content per month, completed within 3–5 business days. Unused updates do not roll over.

Copy is written from your real business details and approved by you.

Every website goes through full pre-launch QA. If something we built breaks after launch, we'll fix it.

Call us at (770) 695-9753 or email YourTeam@dgsgrowth.com. Our office hours are Monday–Friday, 8:00 a.m.–5:00 p.m. Central Time, and we respond to urgent website issues as soon as possible during office hours.

Your website includes Search Console setup, and form inquiries are delivered to your inbox. Reporting is included with the Care Plan ($49.99/month).

Our office hours are Monday–Friday, 8:00 a.m.–5:00 p.m. Central Time. You can reach us at (770) 695-9753 or YourTeam@dgsgrowth.com. Our office is at 2413 Nashville Road, Suite 215, Bowling Green, KY 42101.

Forms are tested for delivery to your inbox before launch.

Every Website Launch includes a basic FAQ chatbot that answers common questions about your business and points visitors to your contact page. The basic chatbot has no extra charge. Like other hosted services, the chatbot doesn't transfer with the site code if you move your website.

Website Launch includes tested inbox forms, click-to-call, a FAQ chatbot and social links. Other integrations, such as booking, newsletters or a CRM, are quoted separately before work begins. E-commerce is not included in the standard Website Launch, and any online-store request requires a separate scope and quote before work begins.

Your website includes accessibility-focused design and pre-launch checks against WCAG 2.2 AA, plus an Accessibility Statement.

No. Your domain is connected without disrupting your email, plus SSL.

If you have a current website, share it with us when you reach out. Your page list and project scope are agreed before the build begins. We'll set up redirects from your old page addresses to your new pages as part of launch.

Website Launch includes on-page SEO, local SEO, technical SEO and schema markup, plus search indexing setup. Backlink building and citation-building services are not included. We do not currently offer monthly SEO services.

AEO means Answer Engine Optimization: clear FAQ answers that search and AI platforms can understand and quote. GEO means Generative Engine Optimization: business information structured for tools such as ChatGPT, Perplexity and Google AI Overviews. These are part of the website build, not a guarantee that a platform will cite or recommend your business.

Digital Growth Studio provides services using reasonable skill and care consistent with industry standards. However, we do not guarantee specific search engine rankings, traffic levels, lead volumes, revenue outcomes, or any particular business result.

Marcus and Jordan build custom multi-page websites for businesses. Each website is built around the business, reviewed with the client and tested before launch.

To ensure successful delivery of services, clients agree to the following responsibilities: Provide timely feedback, approvals, and responses to our communications. Supply accurate content, branding assets, and any other materials required for the project. Make payments according to the agreed-upon schedule. Grant necessary access to third-party accounts, platforms, or tools required to complete the work. Ensure that all content and materials provided to us do not infringe on the rights of any third party.